Shipping policy

Shipping Policy — Last updated: July 2026

Processing Time:
Orders are processed within 1–3 business days, Monday through Friday (excluding public holidays).

Shipping to the United States:
We ship to all 50 US states. Standard estimated delivery time: 7–15 business days after dispatch.

Tracking:
Once your order ships, you'll receive a confirmation email with a tracking number. Allow 24–48 hours for tracking to update.

Free Shipping:
[Update this when you set your shipping rates — e.g., "Free standard shipping on orders over $50"]

Lost or Stolen Packages:
We are not responsible for packages marked as delivered by the carrier. If your package is lost in transit, contact us and we will work with the carrier to resolve the issue.

Address Accuracy:
Please double-check your address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact: info@soysals.be